Our Reviews

Susan was an amazing person to help us with securing a loan for our first home. She walked us through all our details and options and laid everything out for us. She has really sharp foresight and her advice is undeniable. She was always there for us taking calls from us whenever she had questions and was super attentive and always followed up with us. I would highly recommend Susan and really enjoyed working with her and having her in our corner in this unpredictable market.

It was a great opportunity to meet Susan. With her great patience going through many rounds of acceptance letters, she was always available even during weekends and late hours. Working with Susan, you feel trust and accuracy in each step of the way. Many thanks Susan for making our mortgage process as effective and as easy as possible.

I recently had the pleasure of working with Susan Rollet to secure a mortgage for my new home, and I cannot speak highly enough of her professionalism, expertise, and dedication to getting the job done right. From the very beginning, Susan went above and beyond to make sure I understood every step of the mortgage process and that I felt comfortable and confident in my decision to buy a home. She was patient, kind, and always willing to answer my questions, no matter how small or complex. Throughout the application and underwriting process, she worked tirelessly to ensure that everything was completed accurately and efficiently, and she kept me informed of any updates or changes along the way. I truly felt like I was in good hands and that my best interests were always her top priority. Thanks to her hard work and expertise, I was able to secure a great mortgage with favorable terms. I cannot recommend Susan highly enough to anyone who is in the market for a mortgage. She is truly an asset to her profession and a pleasure to work with.

Susan was such a great help to us as first time home buyers. She is patient and knowledgeable, and took the time to make sure we understood everything. She stayed on top of the rates and relentlessly searched to get us a good deal. I highly recommend Susan to anyone who is searching for a mortgage!

Susan worked with us on our first home purchase, and we couldn't have done it without her. She is an expert in her field, and was able to share her knowledge in terms that we could easily understand. She explained all of our options thoroughly, and gave us very good advice which led to us getting a great rate. We'll definitely work with her again!

I was referred to Susan by my realtor, and, especially as a first-time home buyer, I'm very glad I ended up working with her. She was responsive, explained things clearly throughout the process, and got me a competitive rate with minimal hassle.

Susan Rollet is EXCELLENT!! She made the process super easy and super fluid! Got excellent rates! Very honest and super nice!!! I will definitely work with Susan again on my next loan!

Susan Rollet was an excellent mortgage broker. She worked above and beyond to secure us the best interest rates, she educated us every step of the way, and she was always immediately available for communication via email, text, or phone call. When she was not able to answer her phone, she always texted us to let us know she would call right back. As first time home buyers, my wife and I needed extra support understanding the complicated process, and Susan always clearly and concisely explained to us exactly what to expect, what to do, what we needed to provide, and how our financials would play out. Our mortgage was approved almost a week prior to closing on our house thanks to Susan being proactive.

I cannot begin to tell you what a lifesaver Susan Rollet was for us when we went to refinance our home. We wanted to take advantage of the low rates and Susan worked tirelessly and diligently to get us a great deal that will substantially change our lives. Thank you Susan and Platinum Mortgage. John Samorian

If you are looking for a Broker who is highly competent, fast, and always ready to go the extra miles, Susan is the one. My wife and are highly satisfy working with Susan to refinance our mortgages. Best Broker one can ever work with.

We recently closed on our new home and Susan was our mortgage broker. Susan was absolutely AMAZING to work with and was able to get us everything we wanted. She's a true professional, nailing the terms we were looking for, and is also a truly kind and empathetic human. She worked with our various time frames over months and was impressively, immediately responsive every time we needed anything from her. I can't speak highly enough of Susan's work and I will continue to recommend her to anybody I know looking for a mortgage. If we ever decide to refinance or need another mortgage we will be calling Susan!

My husband and I were in the process of buying our first ever home and were in search of someone to help us through the mortgage process. Our friend recommended Susan to us and we were absolutely blown away. During our initial discussion with her (before we even committed to working with her), she was fully prepared for our meeting and thoroughly explained the process/what we should expect. We spoke with several other mortgage brokers, and none showed us the same level of care as Susan, so deciding to work with her was a no brainer. The process, which originally felt so daunting to us, was actually a breeze. Anytime we had a question or concern, Susan was there for us. Not only is she knowledgeable and responsive, but she makes the process feel warm and personal. We highly recommend Susan - She truly cares about her clients and I’m so glad we were able to work with her!

The best Mortgage company! This is my second time using them. Susan and Vincent are extremely informative and helpful. If you think your getting great rates elsewhere, do yourself a favor and give them a call.

We were looking for investment property. Susan was referred to us by our family friend and RE Agent. Susan helped us from beginning to end until we closed. During the mortgage/loan application process, she went above and beyond her capability as a mortgage broker to help us, answered all the questions whenever reached out to her and she explained everything in detail. Her help throughout the process made overall process as simple as it gets.

I had a great experience with Susan throughout my mortgage refinancing process. As expected, there were a few hiccups in the process, and Susan took care of everything in a very smooth manner. I strongly recommend Susan for home loans.

Susan was absolutely fantastic to work with. Do not go with one of the big online brokers. Call Susan, talk with her right away, and she'll have you an actionable quote asap. The application process was still on the web and incredibly easy to navigate. And we got a better deal than we were offered anywhere else. Closing was super easy and she was super responsive to our questions throughout the process. Very highly recommended.

Susan Rollet and the Platinum Mortgage team were amazing to work with, very attentive, she worked around the clock and was responsive and informative throughout the entire buying process. I will work with her every time I am purchasing property and would recommend her to all of my family and friends!

Susan and her team were absolutely amazing to work with! They made our refinance very quick and easy painless. They kept us updated and informed throughout the entire process. I can not say enough good things about them! Highly recommend!!

Susan was extremely helpful and efficient when we refinanced our home this year. She took time to explain the process and answer any questions I had. It was a smooth experience and I highly recommend working with Susan.

We worked with Susan on two mortgage transactions, she stayed on top of the whole process, moved it along quickly, and the value was better than competitors. Very professional, pleasure to work with, and highly recommend.

This was my first time purchasing a home and there was a lot that I didn’t know. I am so grateful to have had Susan as my mortgage advisor. Susan is EXTRA-ordinary!!! Her knowledge, professionalism and responsiveness is second to none. She took the time to answer all my questions and let me know what to expect every step of the way. You can tell that this isn’t just a job for Susan, she really cares about the work and her clients. What I was most impressed with about Susan was that she was always available and was able to put my concerns at ease. As a result I couldn’t have asked for a better experience. The home was closed on in a short period of time and I am now a home owner. If you have a chance to work with Susan, please do yourself a favor and DO IT! You will thank yourself for it. She is a special human being who is best in class. The best decision I made during this whole process was hiring Susan. Thank you!

My wife and I worked with Susan to refinance our house. She was very knowledgeable about the entire refinancing process and cleared up a lot of questions we had. She looked into every possibility (terms, type of loan etc.) for refinancing and helped us understand what worked best for us. Susan was readily available (late night, weekends) and always responsive. Susan checked the refi rates daily and kept us up to date. When she saw the rate dip, she moved quickly and was able to lock us in. The whole refinance process with Susan was a pleasure and better yet she helped us save a ton of money. I would highly recommend Susan Rollet to anyone looking for a mortgage!

How can I explain my experience with Platinum Mortgage, simply amazing. The realtors keep you focus on the path at hand. You truly feel like family with Platinum. To pick another realtor company would be a mistake.

Susan was so knowledgeable and informative throughout this home-buying process. She patiently answered all of my questions and worked with me step by step. I would happily refer her to my friends and family as a lender. Thank you Susan for all the work you did, helping to make this a smooth and successful purchase.