Amazing mortgage broker, got us everything we wanted and immediately responsive every time we needed help

we recently closed on a new home and Susan was our mortgage broker. she was incredible to work with, 100% responsive almost immediately, had answers to every question ahead of us asking, got us everything we wanted and needed to close on our new home. she worked with us over months and explained everything we had questions about in laymen's terms so it was very clear. i can't recommend Susan highly enough!!! she is amazing!

Everything you could want in a lender!

I cannot sing Susan's praises enough. She is everything you could ever hope for in a Mortgage Broker. Susan was so patient with me throughout my entire home buying process, answering every question I had in detail, she even saved me from a few bad deals. She is a clear expert in this field and is super knowledgable. I leaned on her more than anyone and she was always very responsive, even late nights. She helped me close in a timely manner and I am grateful to have worked with her during my 1st home buying process.

I cannot begin to tell you what a lifesaver Susan Rollet was for us when we went to refinance our home. We wanted to take advantage of the low rates and Susan worked tirelessly and diligently to get us a great deal that will substantially change our lives. Thank you Susan and Platinum Mortgage.

It is so difficult to find a trustworthy company to handle your mortgage refinancing as it is something so private and valuable, I've had so many phishing calls and spam emails that I was becoming very skeptical of finding a reliable company to handle my mortgage refinancing.

I wanted to take a moment to express my gratitude for the amazing efforts by Vincent Alvares from Platinum Mortgage team. From our first contact I felt the confidence and professionalism of their approach, they listened carefully to our concerns and goals and were transparent in ways they could make our lives easier. The full process went extremely smoothly and they promptly responded to any and all of our concerns, this even includes jumping through the hurdles which come along with living during a pandemic.

I can't say enough great things about this service not only during the refinancing process but even after the signing. It is such a pleasure to work with a company that not only invests in their staff but also their online programs which makes the user experience so much better with easy and fully supported online functions.


Thank you so much
Iosif and Ella Mershon

It is so difficult to find a trustworthy company to handle your mortgage refinancing as it is something so private and valuable, I've had so many phishing calls and spam emails that I was becoming very skeptical of finding a reliable company to handle my mortgage refinancing.

I wanted to take a moment to express my gratitude for the amazing efforts by Vincent Alvares from Platinum Mortgage team. From our first contact I felt the confidence and professionalism of their approach, they listened carefully to our concerns and goals and were transparent in ways they could make our lives easier. The full process went extremely smoothly and they promptly responded to any and all of our concerns, this even includes jumping through the hurdles which come along with living during a pandemic.

I can't say enough great things about this service not only during the refinancing process but even after the signing. It is such a pleasure to work with a company that not only invests in their staff but also their online programs which makes the user experience so much better with easy and fully supported online functions.


Thank you so much
Iosif and Ella Mershon

I had a great experience with Susan throughout my mortgage refinancing process. As expected, there were a few hiccups in the process, and Susan took care of everything in a very smooth manner.
I strongly recommend Susan for home loans

I had a great experience with Susan throughout my mortgage refinancing process. As expected, there were a few hiccups in the process, and Susan took care of everything in a very smooth manner.
I strongly recommend Susan for home loans

Susan was absolutely fantastic to work with. Do not go with one of the big online brokers. Call Susan, talk with her right away, and she'll have you an actionable quote asap. The application process was still on the web and incredibly easy to navigate. And we got a better deal than we were offered anywhere else. Closing was super easy and she was super responsive to our questions throughout the process. Very highly recommended.

Susan was absolutely fantastic to work with. Do not go with one of the big online brokers. Call Susan, talk with her right away, and she'll have you an actionable quote asap. The application process was still on the web and incredibly easy to navigate. And we got a better deal than we were offered anywhere else. Closing was super easy and she was super responsive to our questions throughout the process. Very highly recommended.

Very professional refinance support by Vincent. Addressed all questions and guided through the process for quick closing. Recommend Platinum Mortgage and team for your home buying or refinancing.

Very professional refinance support by Vincent. Addressed all questions and guided through the process for quick closing. Recommend Platinum Mortgage and team for your home buying or refinancing.

I was introduced to the process by Vincent and then worked with Susan to get my loan, and I just can't say enough about how incredibly responsive they were and how simple and straightforward they made it. I am really grateful to have been referred to Vincent and would very highly recommend them.

I was introduced to the process by Vincent and then worked with Susan to get my loan, and I just can't say enough about how incredibly responsive they were and how simple and straightforward they made it. I am really grateful to have been referred to Vincent and would very highly recommend them.

Outstanding representation

Susan went above and beyond at all times during our home buying process. She was available any time she was needed and worked tirelessly to finalize a loan that cut it close to deadline. When faced with challenges and delays she helped keep us focused and had contingency plans in the event we needed to shift course. Her advice and ability to relay information in a clear and concise manner made the loan process absolutely painless.

No One Better!
Vinnie from Platinum Mortgage is what all who work in the service industry should strive to be - courteous, reliable, efficient, and knowledgeable. This is the 2nd time I have gone to him to help secure a mortgage and for the 2nd time I walk away thoroughly satisfied. As long as he's in the business, I won't go anywhere else. Do yourself the favor and avoid the headaches -- go to Vinnie for your mortgage needs!

EDIT: Just re-financed my mortgage through Vincent and Platinum Mortgage and COULD NOT BE HAPPIER. They made the process painless. Will most certainly be working with them again in the future!

No One Better!
Vinnie from Platinum Mortgage is what all who work in the service industry should strive to be - courteous, reliable, efficient, and knowledgeable. This is the 2nd time I have gone to him to help secure a mortgage and for the 2nd time I walk away thoroughly satisfied. As long as he's in the business, I won't go anywhere else. Do yourself the favor and avoid the headaches -- go to Vinnie for your mortgage needs!

EDIT: Just re-financed my mortgage through Vincent and Platinum Mortgage and COULD NOT BE HAPPIER. They made the process painless. Will most certainly be working with them again in the future!

Vincent and Platinum Mortgage are highly recommended
This was our 2nd time using Vincent and Platinum Mortgage. Vincent was excellent to work with and continued to help us through the process very quickly. He shopped the best rate for us and continued to keep us informed of what our best options were. He is very attentive and quick to respond. He remains focused and you are not just a number to him. He ensures you are aware of the process and what is needed and what to expect. I highly recommend working with Vincent!

Susan is the BEST In the business
This was my first time purchasing a home and there was a lot that I didn’t know. I am so grateful to have had Susan as my mortgage advisor. Susan is EXTRA-ordinary!!! Her knowledge, professionalism and responsiveness is second to none. She took the time to answer all my questions and let me know what to expect every step of the way. You can tell that this isn’t just a job for Susan, she really cares about the work and her clients. What I was most impressed with about Susan was that she was always available and was able to put my concerns at ease. As a result I couldn’t have asked for a better experience. The home was closed on in a short period of time and I am now a home owner. If you have a chance to work with Susan, please do yourself a favor and DO IT! You will thank yourself for it. She is a special human being who is best in class. The best decision I made during this whole process was hiring Susan. Thank you!

Highly Recommended!
We were connected with Susan by personal recommendation and and we are thankful to have had her as part of our team! As first time homebuyers, it was important to us to have someone very experienced, knowledgeable, responsive and trustworthy to guide us. She was always available to explain things thoroughly, got us a great rate, and ensured we closed on time. Would definitely recommend!

Extremely Knowledgeable and Effective
My wife and I worked with Susan to refinance our house. She was very knowledgeable about the entire refinancing process and cleared up a lot of questions we had. She looked into every possibility (terms, type of loan etc.) for refinancing and helped us understand what worked best for us. Susan was readily available (late night, weekends) and always responsive. Susan checked the refi rates daily and kept us up to date. When she saw the rate dip, she moved quickly and was able to lock us in. The whole refinance process with Susan was a pleasure and better yet she helped us save a ton of money. I would highly recommend Susan Rollet to anyone looking for a mortgage!

Highly Recommend!
This was our 2nd experience with Platinum Mortgage! Vincent was responsive, easy to work with and took the time to explain things to us in a manner in which they were easy to understand. I can honestly say, our home buying & refinancing experiences were easy and not stressful. Thank you for everything and we highly recommend Platinum Mortgage!

Responsive, thorough and thoughtful
Vincent was excellent to work with. He helped us through the process very quickly and kept us on time for a short closing schedule. Everything was explained clearly and thoroughly, making for a very smooth process from beginning to end. He was very responsive and communicative throughout. I’d very much recommend working with Vincent!

Highly recommend
Vincent is a great person to work with. We have worked with him on several occasions. He was very efficient and timely and worked with us through our needs. He explained every single part of the process with us and was very patient with us!

Knowledgeable and cost-effective
Susan was so knowledgeable, thorough and informative throughout this home-buying process. She patiently answered all of my questions and worked with me step by step. I would happily refer her to my friends and family as a lender. My outcomes were better than I expected.

Thank you Susan for all the work you did, helping to make this a smooth and successful purchase.

Smooth from the get go
Vincent was very professional and helped me throughout the process, he did an outstanding job of explaining every part of the process to me in a way I could understand. Made the home buying experience less stressful! I would highly recommend Vincent for any of your mortgage needs.